Thank you for shopping at our Catholic Wedding Web Store. We strive to ensure your satisfaction with our products, rentals, and bespoke goods. However, we understand that there may be instances where you might need to return or seek a refund for your purchases. Please read our refund policy outlined below:

 

1. Product Returns:

   a. For purchase items that are not personalized or customized, you may return them within 30 days from the date of delivery for a full refund.

   b. The returned item must be in its original condition, unused, and in its original packaging. All tags, labels, and accessories must also be intact.

   c. Please note that you will be responsible for the return shipping costs unless the item arrived damaged, defective, or there was an error on our part.

 

2. Rental Returns:

   a. Rental items should be returned within 5 business days after the wedding date mentioned in your rental agreement.

   b. The items must be returned in their original condition, undamaged, and with all the accessories provided.

   c. Late returns or damaged rental items may incur additional fees or deductions from your refundable deposit.

 

3. Bespoke Goods:

   a. Customized or made-to-order items, including personalized engravings, are non-refundable unless they arrive damaged or defective.

   b. We will work closely with you during the design process to ensure accuracy and satisfaction.

 

4. Refund Process:

   a. To initiate a return or refund request, please contact our customer support team within the specified return period.

   b. Provide your order details, reason for return, and any supporting information such as images of damaged products.

   c. Our team will review your request and respond within a reasonable timeframe with instructions for the return process.

   d. Once we receive the returned item(s) and verify their condition, we will process the refund to your original payment method within 7-10 business days.

 

Please note:

- We reserve the right to refuse a refund if the returned item(s) do not meet the outlined criteria.

- Refunds will be issued for the actual purchase amount and will not include any shipping or handling charges unless due to our error.

- Return shipping costs will only be reimbursed if the return is a result of our error or if the product arrived damaged.

 

We appreciate your understanding and cooperation regarding our refund policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the entire shopping experience.