1. General Information

1.1 This Shipping Policy applies to all orders placed on our web store (the "Store") for products related to and used in Catholic weddings, including sale, rental, and bespoke goods.

1.2 We strive to process and ship orders in a timely manner, ensuring that your products arrive in excellent condition and within the specified delivery timelines.

 

2. Shipping Methods and Carriers

2.1 We offer shipping through reputed carriers to ensure reliable and efficient delivery of your orders. The available shipping methods will be displayed during the checkout process.

2.2 The carrier for your order may vary depending on the destination, size, weight, and value of the products ordered. We will select the most appropriate carrier to ensure safe and timely delivery.

 

3. Shipping Destinations and Charges

3.1 We offer shipping to various locations, subject to any legal restrictions or limitations. The available shipping destinations will be provided during the checkout process.

3.2 Shipping charges will be calculated based on the destination, weight, and dimensions of the package. The total shipping cost will be displayed for your review before you proceed with the purchase.

3.3 Please note that any customs duties, taxes, or additional fees imposed by the destination country are the customer's responsibility. We recommend checking with your local customs office for applicable charges before placing an order.

 

4. Order Processing and Delivery Times

4.1 Order processing time may vary depending on the type of product and its availability. In-stock items will generally be processed and shipped within [5] business days of receiving the order.

4.2 For rental items, the order processing time will include the time required to prepare the item for rental, which may extend the processing time by [10] business days.

4.3 Delivery times will vary depending on the shipping destination and the shipping method selected during checkout. Estimated delivery times will be provided at the time of purchase. However, please note that these are estimates and are not guaranteed.

 

5. Tracking and Order Status Updates

5.1 Once your order has been shipped, we will provide you with a tracking number or link to track your package. You can use this information to monitor the status and location of your shipment.

5.2 Please allow a short processing period before tracking information becomes available. If you have any concerns or questions regarding the tracking of your order, please contact our customer support team for assistance.

 

6. Packaging and Product Safety

6.1 We diligently pack and secure all products to ensure they arrive in excellent condition. Fragile items and bespoke goods will be specially packaged to minimize the risk of damage during transit.

6.2 If, upon receiving your package, you notice any visible damage, please contact our customer support team within [15] business days and provide detailed information about the condition of the package and its contents.

 

7. Order Modifications and Address Changes

7.1 Once an order has been placed and confirmed, modifications or changes to the delivery address may not be possible. It is the customer's responsibility to provide accurate and complete shipping information at the time of order placement.

7.2 If you realize that you have provided an incorrect shipping address, please contact our customer support team as soon as possible. We will do our best to assist you, but we cannot guarantee that the address change can be accommodated.

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8. Non-Delivery or Lost Packages

8.1 In the rare event that your package is not delivered within the estimated delivery timeframe or is lost in transit, please contact our customer support team for assistance.

8.2 We will work with the carrier to resolve any issues and, if necessary, initiate a claim on your behalf. Please note that the investigation process may take some time, and we appreciate your patience and understanding throughout the process.

 

9. Returns and Exchanges

9.1 Our Shipping Policy does not cover returns or exchanges. For information on our Returns and Exchanges Policy, please refer to the appropriate section on our website or contact our customer support team.

 

10. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the Store is registered. Any disputes arising out of or in connection with this Shipping Policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

 

By placing an order on our Store, you acknowledge that you have read, understood, and agree to comply with this Shipping Policy.